Senior ICT Technician

Location: Birmingham

Salary: c. £28,000

Status: Full-time, permanent

Hours: 36.5

Closing date: 28 September 2020, 12:00 pm

Interview date(s): TBC

Start date: November 2020

About OAT

Ormiston Academies Trust (OAT) is a leading, not-for-profit, multi-academy trust which has been sponsoring primary and secondary academies across the country since 2009, and which champions the academic achievement and all-round development of the 30,000 young people it serves.

OAT’s vision is to provide students with access to the highest academic, social and practical skills required to achieve their full potential. Working across the country in 40 academies, OAT is determined to become the Trust that makes the biggest difference, both inside and outside the classroom. It has always tackled the toughest challenges in education and is now moving to the next level, so that even more children and young people can benefit from the high-quality education within the network.

About the job

The Senior ICT Technician role at OAT Head Office is a wide and varied role, including systems management, monitoring and support across Head Office Operations. The Senior ICT technician will report directly to the Web Services Manager and will be responsible for the day to day management of all ICT Services at Head Office and be the first point of contact for IT Support incident escalation and problem management for all Head Office staff.

The post holder will manage expectations when faced with unidentified faults and be able to clearly communicate how faults are being managed. The Senior ICT Technician should be approachable and be able to communicate clearly with all relevant stakeholders, to ensure all IT support requests are dealt with effectively and efficiently and resolved to the required standard. The ideal candidate will take a proactive approach in dealing with IT support requests and software/equipment faults to ensure a high standard of support is always maintained.

As well as day to day support the Senior ICT Technician is required to monitor all critical systems, such as anti-virus, networking equipment, server hardware systems, and respond to alerts generated by these systems appropriately.   The role will include some budget responsibilities such as placing purchase orders, managing stock levels, researching, and recommending new replacement equipment and dealing with suppliers.

About you

The successful applicant will have a good general level of education (A- levels or equivalent) with GCSE in English Language and Maths at grade 5 and above or equivalent. You will have been working in a similar technical support role for a few years and have hands-on experience of troubleshooting multi-site networks.

You will also hold a recognised computer or network qualification at NVQ level 3 or equivalent experience.
You should also have excellent interpersonal and communication skills with the ability to understand, analyse and explain ICT issues to colleagues in an effective, non-technical way.

Further information and how to apply

Please see the attached job description and person specification for more detail. If you would like an informal discussion about the role, please contact James Miller, Director of Estates and Technology, on 07584 146430.

Completed applications together with a covering letter explaining why you are interested in and suitable for the role, should be submitted by 12pm on 28th September 2020 to using the OAT application form. Unfortunately, we are unable to accept applications in other formats but please contact us if you require an accessible application pack.


OAT Support Staff application form

Senior ICT Technician JD & PS